Customer Service

Site Registration & Sign In

When you become a Registered User of this site, checkout is faster and easier. All necessary information, with the exception of your credit card details, is captured and saved and uploads as soon as you enter your login name and password. You'll find the Registration link in the upper left hand corner of this site's Home Page.

Shipping & Returns

All items are shipped using "International Express Mail Service". A package tracking number will be emailed to the email we have on record for your order. All orders are shipped 2-4 days after purchase. We want you to have complete confidence when shopping with Simply Charming ® Limited (SCL), and so we are happy to allow you to return unwanted products within 30 days of delivery, for a refund or replacement. All returned products (when not faulty) must be unused, in pristine condition and in their original packaging.

Please note that we cannot accept responsibility for post parcels reaching our returns centers successfully within the 30 day time period. If you would like to insure the return of your parcel, we recommend that you use an insured courier service of your choice. Unfortunately, we cannot cover the cost of these returns

4407 Oglukian Road Charlotte NC 28226

Please call 1-877-326-0996 for current return shipping information.

9 Northampton Street Hockley Birmingham B18 6DU

P.O. Box HM 2103 Hamilton HM HX Bermuda

Silver Care

Simply Charming jewellery is made of Britannia silver, one of the most beautiful and lustrous of all metals. Britannia silver will tarnish and requires proper care. Utilizing your Simply Charming cleaning cloth and storage pouch, your Britannia silver will retain its beauty and character for many generations to come.

When needed, use the Simply Charming silver polish cloth provided to carefully remove any tarnish. Some "dip" polishes contain harsh chemicals and should be avoided, nor is electrolytic cleaning (aluminum foil, salt and baking soda recommended. You may use a small brush (like a toothbrush with natural bristles) for wrist and neck chains and detailed pieces. After cleaning, rinse in soapy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.

Once cleaned and polished, silver must be kept dry and properly stored. Our Simply Charming pink flannel bags will protect it from abrasion and provide excellent tarnish prevention. When storing chains in your SC pouch, be sure they are absolutely dry. If the climate is humid, place a small packet of demoisturizing crystals (e.g., silica gel) inside the Simply Charming Pouch.

Last but not least, silver likes to be worn. The more you wear it the less care it will require.

Sizing

Simply Charming® displays the size of each piece of jewellery in both mm and inches it also lists the weight of each piece in grams and ounces. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. For these reasons it is always best to check both size and weight to ensure you are getting the exactly the piece you're looking for.

Customer Feedback

Your feedback is very important to us as we look to continuously evaluate and improve the products and services we offer our valued customers. If you have any questions, please Contact Us.